Everything to close the feedback loop
From the first idea to the shipped changelog, HeedLab handles the full feedback lifecycle in one place - with AI triage, live support, and targeted surveys built in.
Feedback boards
Embeddable, brandable boards where customers post ideas and bugs. Public or private, unlimited posts, zero setup.
Voting
Let demand surface itself. Customers vote; the loudest signal rises to the top.
Roadmap
A shareable kanban that keeps everyone honest about what's planned and shipping.
Changelog
Announce releases and auto-notify everyone who voted for the feature.
Widget
Drop one script tag and collect feedback in-product, on brand.
AI agents
Auto-tag, de-duplicate, and triage incoming feedback. Spam and off-topic posts never reach your queue, the signal does.
Live support
In-product live chat and a help center your users never have to leave your app to reach. CSAT and response metrics included.
Surveys
Trigger targeted in-product surveys to collect structured feedback from specific user segments at the right moment.
User segments
Attach custom fields to users, group them into segments, and understand whether it's power users or free-tier churners driving a feature request.
Enterprise & security
SAML/OIDC single sign-on, an org- and workspace-level audit trail, granular roles, and white-labelling - the controls bigger teams require before they roll you out.
API & webhooks
A public REST API and real-time webhooks push feedback, votes, and status changes straight into your own tools - Slack, Linear, your data warehouse, anywhere.
Six tools. One feedback loop.
Start free and add the pieces your workflow needs - no configuration overhead.